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Website Terms & Conditions

Application of these terms

The  website is owned by Kowalewski Holdings Limited or its affiliates ("we", "us" or "our") . These terms and conditions, which incorporate our Privacy Policy apply the use of the website and includes any products, services, content or functionality available using that website. By using the website you agree to be bound by these terms.

In these terms "you" means the person accessing or using the website and/or making room bookings and "your" has a corresponding meaning.


Payment Policy

To secure any booking we require valid credit card details at the time of reservation. In the event you should cancel your reservation, a full refund is applicable anytime up to 24 hours prior to the anticipated 2pm check in time. Cancellations are to be received in writing via email to [email protected]

Your booking shall be deemed non refundable in the event of the below:

  • Cancellation within 24 hours of the anticipated 2pm check in time
  • No show
  • Premature Departure


Use of the Service by You

You may not download, modify, transmit, or otherwise use any material from the website for public or commercial purposes. The website content, information and advice is free of charge (unless otherwise stipulated). However you are responsible for your own network and connection charges. Other than connecting to our servers by HTTP requests using a web browser, you may not attempt to gain access to our servers by any means - including, without limitation, by using administrator passwords or by masquerading as an administrator while using the website or otherwise.

You agree not to disrupt, modify or interfere with the website or associated software, hardware and servers in any way and you agree not to impede or interfere with others' use of the website or use the website to make an unauthorised, false or fraudulent booking. You further agree not to alter or tamper with any information or materials on, or associated with, us and/or the website.


No guarantees

Although we have tried to ensure that the website and its content and functionality is current, accurate and complete, we do not warrant or guarantee such matters. We will take action, within a reasonable time to correct any error or inaccuracy which is brought to our attention.

The website is provided on an "as is" and "as available" basis. We cannot, and do not, guarantee access to the website (or any particular content or functionality) or that your access will be uninterrupted, timely, secure, or error or fault free or that the website, or the server that makes it available is free of any virus or other harmful elements.

We may at any time, with or without notice, take any action we consider desirable to protect the security or integrity of the website or systems or to carry out maintenance or upgrades.


Third party websites

The website may contain links to third party websites. These third party websites have not been prepared by us and are not controlled by us. They are provided for your convenience only, and do not imply that we check, endorse, approve, agree with or are responsible for the content or functionality of such third party websites. Separate terms of use may apply to your access to and use of such third party websites.


Intellectual Property

Your use of our websites must not infringe the intellectual property rights of any person. We own or licence all intellectual property rights in the website and mobile app and all content and functionality on the website. You must not reproduce (electronically or in hard copy) or use our website content without our express permission, other than as directly necessary for your booking or other purchase.


All liability excluded

You use this website at your own risk. To the extent permitted by law we will not be liable for any loss or damage of any kind arising out of, or in connection with, the use of the website by you, including reliance on any information on the website or caused by any technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the website, or to your downloading or any material posted on it, or on any third party website it links to.


Your Personal Details & Privacy

Our policy surrounding the personal details you provide as part of any booking or enquiry through this website, including the privacy of those details are explained and set out in our Privacy Policy.

We may collect, hold, use and disclose your personal information (including the personal information that you provide to us and that we obtain from third parties) for a number of purposes detailed in our Privacy Policy. For example:

  • managing your bookings;
  • collecting information about you (for example, your booking history) along with information in the public domain to improve or tailor services offered to you;
  • for statistical analysis, sales and marketing research and for business improvement analysis;
  • sending you marketing material about products and services we believe are suited to you and your interests. If you do not wish to receive any of this material you may simply choose “unsubscribe” from our mailing list and no further material will be sent to you;
  • otherwise to lawfully conduct and develop our business, and
  • any other use that you authorise.
  • and you consent to the collection, use and disclosure for those purposes and any reasonable related purpose.


General Changes

We may revise these terms of use at any time (with immediate effect) by amending this page and will not be required to notify you of any such change. Some of the provisions contained in these terms of use may also be superseded by provisions or notice published elsewhere on the website or mobile app.



If any part of these terms are held by any court or administrative body of competent jurisdiction to be illegal, void or unenforceable, such determination will not impair the enforceability of the remaining parts of these terms.



These terms and any matters or disputes connected with the website or mobile app hotel bookings will be governed by New Zealand laws and will be dealt with by New Zealand courts.


Contact Details

If you have any queries regarding booking with us, please email us at [email protected]  or phone on +64 6 765 4496.

Contact Us

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35 Broadway, Stratford, 4332

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